Complaints

We are committed to delivering the highest standards of service and value your feedback. If you have experienced any issues or are not satisfied with our products or services, our Complaints Department is here to help.

You can use this page to submit your complaint quickly and securely. Alternatively, you can contact us directly via email at complaints@mbmotorgroup.com
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Once received, our team will review your concern, investigate the matter thoroughly, and work towards a fair and timely resolution. We aim to acknowledge all complaints promptly and keep you informed throughout the process.

Your feedback is important to us as it helps us improve our services and prevent future issues. We appreciate your patience and assure you that every complaint is treated with care, confidentiality, and professionalism.

Customer Reviews

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Since we visited MB Motor Group we left with a continues smile on our faces as the car was perfect and we are still enjoying the drive, even for the a... Read More

Keith

After crashing my previous car, I was in the market for a new car. This dealer was recommended by a friend to visit. It was nerve racking at first as... Read More

Brenda

The car has treated me well after returning it for some small repairs. It is a daily car so I'm glad that the issues have been resolved.... Read More

Jake

I can't speak highly enough of this dealership. It was my first time buying from here and I'm very picky when it comes to buying my cars, I've had a f... Read More

Raymond A

Had no issues with the car at all, it has treated me well and I still love the drive. Mike was amazing to deal with as he looked after all the little... Read More

Craig

Nice little car dealership with good prices. Mick helped us through the process of buying my new little Fiat and was really patient while dealing with... Read More

Nicole “sketchasaurus” Smith

Bought my little Suzuki form M B Motor Group… Bought my little Suzuki form M B Motor Group. Absolutely over the moon with it. I dealt with Mick who... Read More

Christine Forrest

Like the rest of the reviews here, I only have positives to say about MB Motor Group. The quality preparation of their cars and friendly customer serv... Read More

Ollie Staines

Brilliant professional service from Mb Motors, can not fault. I bought an absolutely stunning Mercedes in mint condition and so refreshing to see sinc... Read More

Lissy 1

I have recently purchased a Mini Countryman from Mick and the team at MB Motor Group. The service I have received from Mick has been outstanding, alwa... Read More